How To File A Complaint Against Child Protective Services In California

African businessman holding mobile phone enjoy informal conversation

Sometimes filing a complaint is the only way to become your problem solved

Epitome Credit: fizkes/iStock/GettyImages

When you don't go the service you want or expect from a company, you may have to file a customer service complaint. Sometimes this is your merely fashion to resolve a problem. If yous have spoken to the company's representatives, cashiers, correspondents and supervisors to no avail, filing a formal complaint may get your problem corrected in an expeditious manner.

When yous go ready to file a complaint you may have to gather some data and follow the correct steps and procedures. Different companies have different procedures for filing complaints.

Phone call the Visitor for Instructions

Phone call the company y'all are filing the complaint against and ask them for the procedure for filing a customer service complaint. Some companies allow you file a complaint online, and other companies volition desire you to put your complaint in writing. Follow their instructions to the letter.

If your client service complaint needs to be written, become the correct address for the department where information technology should go. Discover out if your letter should be addressed to anyone specifically or but a section. You may have to send a copy of your complaint to the president of the visitor.

Get All Your Information Set up

Get together all of your information. Yous may demand the name of the person you lot spoke with, if he or she was the cause of your complaint. Go the names of everyone you spoke to, including supervisors. Write downwardly the proper noun of the section also as the phone number for the department. If you lot know the dates and times yous spoke with individuals, include them in your document.

Sometimes you lot tin spend several days talking with different people trying to get a service telephone call resolved. Write down any other details you lot can think of regarding your customer service complaint.

Write a Complaint Letter

Write your letter. When you are writing your letter, make sure you lot don't leave out whatever information. Write down the order in which things transpired and the order that you spoke to certain individuals. You also need to explain in detail what your complaint is about.

Provide every bit much item as possible. Include the steps y'all took to resolve the issue. Explain why the company should accept the necessary steps to right your situation. Let the company know you will expect to hear from them in the very near hereafter.

Send Your Complaint Letter

Send your letter. Include with your alphabetic character any photocopies of any documents that will help your case. Keep a copy of your letter for your records.

The company should get back with you in a reasonable amount of time. Permit them x to 15 days to respond. You lot may want to send a re-create of your letter to everyone you talked to, or, at the very least, the supervisor in the relevant department.

Follow Upwards When Necessary

Be warned that sometimes your customer service problems can elevate on for 6 months if you don't have action. It's not uncommon to get transferred from department to department, from person to person, without anyone taking ownership of your situation. Watch out for those long hold times. You may be put on concur for long extended periods of time when you are trying to resolve your problems.

When you lot have such issues, follow upwardly with the appropriate bureau. If y'all find that you cannot resolve your result, you may need to contact the Federal Trade Commission (FTC), the Better Business Bureau, a credit reporting agency or fifty-fifty the Chaser General's function. They volition have their own procedures for registering complaints, also.